Customer Service + Policies
Privacy Policy
We respect your privacy and are committed to protecting your personal information. When you visit our site, we may collect information such as your name, email, and purchase details.
We use this information to process orders, communicate with you, and improve your experience. We will never sell or share your information without your consent.
If you’d like to access, update, or delete your personal data, please email us at customercare@bsvii.com
Accessibility Statement
We are committed to making our website and services accessible to everyone, including people with disabilities. We aim to comply with the Web Content Accessibility Guidelines (WCAG) and continually work to improve accessibility.
If you experience any difficulty accessing content or have trouble navigating our site, please contact us at [your email] so we can assist you and make improvements.
Accessibility Statement
By using our website and purchasing our products or services, you agree to the following terms:
– All content on this site is owned by us and may not be copied or used without permission.
– Prices and availability are subject to change.
– We reserve the right to refuse service to anyone for any reason at any time.
Refund Policy
Custom-Made Items
All sales are final. Due to the handmade and custom nature of our products, we do not offer refunds or exchanges unless the item arrives damaged or there was an error on our end.
Ready-to-Wear Items
If your hat is faulty or the size is incorrect, please contact us within 7 days of receiving your order. The hat must be returned in its original condition and packaging.
Please include clear photos and a description of the issue in your email.
If you’re unsure about your size or need to try it on, we’re happy to assist via video call to help guide you before purchase.
Gift Vouchers
Gift vouchers are valid for 1 year from the date of purchase.
If you’d like to extend the expiry, just reach out to us before it expires — we’ll happily add another year for you, and more if needed.