Bonsai

Use a string or soft measuring tape. Wrap it around your head about 1/8" above your ear and across your mid-forehead—where the hat will sit. Keep it snug but not tight.
If you’re between sizes, go for the next size up. Over time, your hat will naturally conform to your shape.

We want you to love your BSVII piece.

• Change of mind? If your item is unworn and in its original condition, you may return or exchange it within 14 days of receiving it.

• Return shipping is at the buyer’s expense unless the item is faulty.

• Please email customercare@bsvii.com to start the return process.

Custom orders are final sale and cannot be returned or exchanged unless deemed faulty.

We aim to ship your order as quickly and carefully as possible. Once dispatched, you’ll receive tracking details straight to your inbox.

• Orders are processed within 2–3 business days.

• Need it sooner? Reach out to customercare@bsvii.com to request express shipping—we’ll do our best to accommodate.

• We currently ship Australia-wide and to selected international locations.

For any special requests or questions, don’t hesitate to get in touch.